Opal Legal is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
1. Information We Collect
We may collect and process the following information:
- Full name
- Email address
- Phone number
- Postal address
- Information provided through online forms (including will questionnaires)
- Payment-related information (processed securely via third-party providers)
- Website usage data (cookies, IP address, browser type)
2. How We Use Your Information
We use your information to:
- Provide legal services including wills and related documentation
- Respond to enquiries and customer support requests
- Process payments securely
- Arrange consultations and appointments
- Improve our website and services
- Comply with legal and regulatory obligations
3. Legal Basis for Processing
We process personal data under the following legal bases:
- Consent
- Contractual necessity
- Legal obligation
- Legitimate interests
4. Sharing Your Information
We do not sell your personal data.
Your data may be shared with:
- Trusted third-party service providers (e.g. payment processors, scheduling tools)
- Regulatory or legal authorities where required by law
5. Data Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal requirements.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent
- Restrict or object to processing
- Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Cookies
Our website may use cookies to enhance user experience and analyse website traffic. You can control cookie settings through your browser.
9. Contact Information
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Phone: 01483 910865
Email: hello@opallegal.co.uk
Address:
203 West Street,
Fareham, Hampshire,
United Kingdom, PO16 0EN
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.